Privacy Policy

Swastik Tours And Travels ("we", "us", "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our services or provide us with your information.

We collect the following types of personal information: Personal Identification Information: • Full name, date of birth, gender • Government ID numbers (Passport, Aadhaar, PAN) for travel documentation • Photographs for visa processing Contact Information: • Phone numbers, email address • Residential address, city, state, PIN code Travel-Related Information: • Travel dates, destinations, preferences • Dietary requirements, medical conditions (if voluntarily provided) • Previous travel history (for visa applications) Payment Information: • Payment method details (processed through secure payment gateways) • Billing address, invoice details, GSTIN (for business travelers) Website Usage Data: • Browser type, device information • Pages visited, time spent on website • IP address, cookies, and similar tracking technologies

We use the collected information for the following purposes: Service Delivery: • Processing and confirming travel bookings • Arranging flights, hotels, transport, and activities • Obtaining necessary travel permits and visas • Providing on-trip support and assistance Communication: • Sending booking confirmations and itinerary details • Providing travel updates, reminders, and alerts • Responding to your inquiries and support requests • Sharing relevant travel offers and promotions (with your consent) Business Operations: • Maintaining accurate booking and financial records • Complying with tax and legal requirements (GST invoices) • Analyzing travel trends to improve our services • Training our staff to serve you better

We share your information only with the following parties and only as necessary to deliver our services: Service Providers: • Airlines, railway operators for ticket bookings • Hotels and resorts for accommodation • Transport operators for cab and vehicle arrangements • Visa processing agencies and embassies • Travel insurance providers Legal Requirements: • Government authorities for visa, permit, or immigration requirements • Tax authorities for GST compliance • Law enforcement agencies when required by law or court order We do NOT sell, rent, or trade your personal information to any third party for marketing purposes. We do NOT share your information with any party not directly involved in delivering the booked travel services.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction: • Physical security of our office and records • Secure storage of digital records with access controls • Encryption of sensitive data during transmission • Regular review of our security practices • Staff training on data protection and confidentiality While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information but are committed to protecting it to the best of our ability.

We retain your personal information for the following periods: • Booking records: 7 years (as required by tax and accounting regulations) • Visa and ID document copies: Until the completion of the trip, then securely destroyed within 90 days • Communication records: 3 years from the last interaction • Website usage data: 1 year After the retention period, your data is securely deleted or anonymized. You may request early deletion of your data, subject to legal and regulatory requirements.

Our website may use cookies and similar technologies to enhance your browsing experience: • Essential Cookies: Required for basic website functionality • Analytics Cookies: Help us understand how visitors interact with our website • Preference Cookies: Remember your settings and preferences You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies to collect personally identifiable information without your consent.

You have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal information (subject to legal requirements) • Opt-out: Unsubscribe from promotional communications at any time • Complaint: Lodge a complaint with the relevant data protection authority To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 business days.

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent. For family trips, children's information is collected through and with the consent of their parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated through our website or directly to affected customers. The "Last Updated" date at the top of this policy indicates when the policy was last revised. We encourage you to review this policy periodically.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact: Swastik Tours And Travels Privacy Officer Shop No 102, Swastik Complex, Near Jabalpur Hospital Napier Town, Jabalpur (M.P.) 482001 Phone: 0761-4925518 | +91 9425815505 GSTIN: 23ACOPL9841J2Z3 We are committed to resolving privacy concerns promptly and transparently.